Privacy Policy

last updated: october 2026

at teddy & toast, we are committed to protecting and respecting your privacy. this privacy policy explains how we collect, use, and safeguard your personal information when you visit our website (teddyandtoast.com) or book a play session with us.

1. information we collect

when you use our website or make a booking, we may collect the following information:

  • contact details: your name, email address, phone number, and postal address.

  • booking details: dates and times of booked play sessions, adult/child guest counts, and special notes or requests.

  • payment information: payment transactions are processed securely through our third-party booking and payment provider (wannabook / stripe). we do not directly store or view your full credit card or bank details.

  • technical & usage data: IP address, browser type, and basic analytics on how visitors navigate our site.

2. how we use your information

we use the data we collect to:

  • process and confirm your play session bookings and send confirmation emails.

  • communicate important updates regarding your bookings, venue updates, or safety guidelines.

  • respond to customer service inquiries or feedback.

  • comply with legal and accounting obligations.

3. sharing your information

we never sell, rent, or trade your personal data. we only share your information with trusted third-party service providers necessary to run our business (e.g., our booking system, payment processors, and hosting platform), all of which comply with UK GDPR data privacy standards.

4. cookies

our website uses essential cookies to ensure basic website functionality and help us understand website performance. you can adjust your web browser settings to refuse cookies if you prefer.

5. data security & retention

we implement appropriate security measures to protect your personal information against unauthorized access, loss, or misuse. we retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by UK law.

6. your rights

under UK GDPR, you have the right to:

  • access a copy of the personal data we hold about you.

  • request correction of inaccurate data or deletion of your personal details.

  • opt out of marketing communications at any time.

7. contact us

if you have any questions about this privacy policy or how we handle your data, please reach out to us at: